Booking & Cancellation Policy

RUNNING LATE

At The DO Salon, we always strive to run on time. However, we understand that unexpected delays can happen for both our clients and our team.

We offer a 15-minute grace period from your scheduled appointment time. Arrivals later than 15 minutes may require your appointment to be shortened, rescheduled or cancelled to ensure we remain on schedule for all clients.

ONLINE BOOKINGS

Our online booking system currently offers package services only (for example, colour services booked together with a blow wave or haircut).

If you would like to make changes to your service after booking, please secure your appointment online and contact the salon during business hours so we can assist with any adjustments.

If you are unsure which service to book, please call the salon and our team will be happy to guide you and ensure you are booked for the correct service.

DEPOSITS

A 50% deposit is required to secure all appointments. Deposits are processed at the time of booking and will be deducted from your total on the day of your appointment.

Cancellations & Rescheduling

Appointment reminders are sent via SMS one week prior, 48 hours prior and 24 hours prior to your appointment.

We kindly request a minimum of 48 hours’ notice should you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled within 48 hours, as well as no-shows, will result in the forfeiture of the deposit paid.

If no deposit has been paid, an invoice for 50% of the booked service may be issued.

Please note that messages left on Sundays or public holidays for appointments occurring within the following 48 hours may not be accepted as sufficient notice. We kindly ask that all appointment changes be made during salon trading hours wherever possible.

Pricing

Prices are quoted as a guide only and may vary depending on hair length, thickness, product usage, additional services required, and the time needed to achieve your desired result. Your stylist will discuss any significant price variations with you during your consultation.

COMPLIMENTARY ADJUSTMENT

We want every client to leave The DO Salon feeling confident and loving their hair. If you have any concerns regarding your service, please contact us within seven (7) days of your appointment. Complimentary adjustments may be offered where deemed appropriate by your stylist.

Please note that complimentary adjustments do not apply in cases of a change of mind regarding colour, length or style preferences, or where another salon has altered the service.

As we provide personalised services, we do not offer refunds; however, we are committed to working with you to achieve the best possible outcome.

Hair Extensions

All extension appointments require a consultation prior to booking.

Deposits paid for custom-ordered hair are non-refundable once the hair has been ordered, as these products are specifically purchased for your appointment.

Quotes provided for extension services are estimates only and may vary depending on the amount of hair required and the desired result.

Colour Services

While every effort is made to achieve your desired result, outcomes may vary depending on your hair history, previous colour services, hair condition and at-home care.

Certain colour transformations may require multiple appointments to achieve the desired result while maintaining the integrity of your hair.

Salon Photography

From time to time, photographs and videos of our work may be taken for educational and marketing purposes.

If you would prefer not to be photographed, please let your stylist know prior to your appointment.